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Contact & Support

We’re here to help you get the most out of Visonomics807. Find the support option that works best for you.

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Get Help

FAQ & Troubleshooting

Find answers to common questions and solutions to frequent issues.

Video Tutorials

Watch step-by-step guides to learn how to use the platform.

Documentation

Browse our complete documentation for detailed information.

Glossary

Look up economic terms and indicator definitions.

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Contact Us

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Email Support

For general inquiries and support requests:

[email protected]

Our support team typically responds within 24-48 hours on business days.

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Support Hours

DayHours (EST)
Monday - Friday9:00 AM - 6:00 PM
Saturday - SundayLimited support
During weekends and holidays, response times may be longer. For urgent issues, please indicate “URGENT” in your subject line.

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How to Submit a Support Request

For the fastest resolution, please include:
1

Describe the Issue

Explain what you were trying to do and what happened instead.
2

Include Details

  • Your account email
  • Browser and device you’re using
  • Screenshot of any error messages
  • Steps to reproduce the issue
3

Check Your Spam Folder

After submitting, watch for our reply. It may land in your spam folder.

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Common Topics

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Technical Support

Please include:
  • The chart URL or search query used
  • Countries and indicators selected
  • Browser name and version
  • Screenshot of the issue
Please include:
  • The exact search query you used
  • What results you expected
  • Screenshot of actual results
Please include:
  • Chart URL
  • Export format attempted (PNG, SVG, CSV)
  • Browser name and version
  • Any error messages

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Account & Billing

Please include:
  • Your account email
  • Date of the transaction
  • Description of the issue
  • Screenshot of any error messages
Please include:
  • Your account email
  • Date of purchase
  • Reason for refund request
See our refund policy for eligibility.
Please include:
  • Email address associated with account
  • When you last accessed the account
  • Any error messages received

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Feature Requests

Have an idea to improve Visonomics807? We’d love to hear it!

Submit Feature Request

Email us at [email protected] with:
  • Description of the feature
  • How it would help your workflow
  • Any examples or mockups (optional)

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Bug Reports

Found a bug? Help us fix it by reporting:

Report a Bug

Email [email protected] with:
  • Steps to reproduce the bug
  • Expected behavior vs. actual behavior
  • Browser, device, and OS information
  • Screenshots or screen recordings

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Community

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Connect With Other Users

Community Gallery

Explore charts created by other users and share your own.

Twitter/X

Follow us for updates, tips, and featured charts.

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For Business Inquiries

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Enterprise Solutions

For organizations needing custom solutions, team accounts, or enterprise features:

[email protected]

Contact our enterprise team for:
  • Custom integrations
  • Volume licensing
  • Dedicated support
  • API access
  • Training sessions

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Partnerships & Media

Partnerships

[email protected]For integration and collaboration opportunities

Media & Press

[email protected]For media inquiries and press resources

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Data & Privacy

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Data Inquiries

For questions about data sources, accuracy, or methodology:

Data Team

Email [email protected] for:
  • Data source questions
  • Indicator methodology
  • Data accuracy concerns
  • Custom data requests

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Privacy Concerns

For privacy-related matters or data access requests:

Privacy

Email [email protected] for:
  • Data access requests
  • Data deletion requests
  • Privacy policy questions
  • GDPR inquiries

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Response Time Expectations

Request TypeExpected Response
General support24-48 business hours
Billing issues24 business hours
Bug reports48-72 business hours
Feature requestsAcknowledgment within 1 week
Enterprise inquiries24-48 business hours

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Before You Contact Us

Save time by checking these resources first: