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FAQ & Troubleshooting

Find answers to frequently asked questions and solutions to common issues.

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Frequently Asked Questions

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Getting Started

  1. Go to the Dashboard
  2. Type what you’re looking for in the search bar (e.g., “GDP growth in G7 countries”)
  3. Select countries or groups from the results
  4. Choose a chart type
  5. Click “Save Chart” to save your visualization
See the Quickstart Guide for a detailed walkthrough.
Visonomics807 primarily uses data from the World Bank, which provides:
  • 29,000+ economic indicators
  • 200+ countries and territories
  • 60+ years of historical data
Learn more in our Data Sources Guide.
Visonomics807 offers paid subscription plans:
  • Pro: $29/month (50 searches, 13 chart types, AI Insights)
  • Gold: $79/month (200 searches, 21 chart types, AI Forecasting)
  • Enterprise: Custom pricing for teams and organizations
New users can start with a 7-day free trial. See Plans & Pricing for details.
Data is updated regularly as new information becomes available from the World Bank. Most indicators are updated annually, while some high-frequency data may update more often.

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Search & Data

Try these tips:
  • Use different keywords (e.g., “unemployment” instead of “jobless rate”)
  • Check spelling
  • Use more general terms first, then refine
  • Browse the Indicators Guide for available data
If you still can’t find what you need, the indicator may not be available in our current data sources.
Missing data usually means:
  • The country didn’t report that indicator for those years
  • Data collection began after the selected start date
  • The country didn’t exist in its current form during that period
This is a limitation of the underlying data sources, not Visonomics807.
Currently, search works best in English. We recommend using English economic terms for the most accurate results.

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Charts & Visualization

Choose based on your data and goal:
GoalRecommended Chart
Show trends over timeLine Chart, Area Chart
Compare countriesBar Chart, Bubble Chart
Show geographic patternsWorld Map (Choropleth)
Compare multiple indicatorsRadar Chart, Parallel Coordinates
Show proportionsTreemap, Pie Chart
See the Chart Types Guide for more details.
Yes! Use the Settings panel to:
  • Choose from preset color themes
  • Customize individual country colors
  • Adjust opacity and styling
In the chart settings panel:
  1. Find the “Date Range” or “Time Period” option
  2. Adjust the start and end years using the sliders or input fields
  3. The chart will update automatically

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Saving & Sharing

All your saved charts are in My Space. You can access it from the main navigation menu.
Private charts are only visible to you unless you share the direct link. Anyone with the link can view the chart, even if it’s set to private.
  1. Open your saved chart
  2. Click the “Share” button
  3. Copy the embed code
  4. Paste it into your website’s HTML
See Saving & Sharing for the full guide.

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Troubleshooting

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Common Issues

Try these steps:
  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection
  5. Reduce the number of countries or date range
Large datasets with many countries over long time periods may take longer to load.
If your search returns nothing:
  • Check for typos
  • Try simpler, more common terms
  • Use English economic terminology
  • Break complex queries into simpler parts
Example: Instead of “annual percentage change in gross domestic product”, try “GDP growth”
Saving issues may occur if:
  • You’re not logged in
  • Your subscription has expired
  • There’s a temporary server issue
Try logging out and back in. If the problem persists, contact support.
If data seems wrong:
  1. Check the indicator definition in our Glossary
  2. Verify the unit of measurement (millions, billions, percentages)
  3. Confirm you’re looking at the correct year
  4. Cross-reference with the original World Bank data
If you believe there’s a genuine error, please contact us.
Some chart types are optimized for desktop viewing. For the best mobile experience:
  • Use simpler chart types (Line, Bar)
  • Select fewer countries
  • Use landscape orientation for complex charts
If exports fail:
  1. Try a different format (PNG instead of SVG, or vice versa)
  2. Reduce the chart complexity
  3. Disable browser pop-up blockers
  4. Try a different browser

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Account Issues

Click “Forgot Password” on the login page and follow the instructions sent to your email. If you don’t receive the email, check your spam folder.
Try these steps:
  1. Verify your email address is correct
  2. Reset your password
  3. Clear browser cookies
  4. Try a different browser
If issues persist, contact support.
If you’ve subscribed but don’t see premium features:
  1. Log out and log back in
  2. Check that payment was processed
  3. Verify you’re using the same account you subscribed with
For billing issues, see Account & Billing.

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Still Need Help?

If you couldn’t find an answer to your question:

Contact Support

Get in touch with our support team

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